Anonymous
map-marker Boca Raton, Florida

Excellent service and customer support

I don't agree with any of the comments on this site with regards to TouchSuite. I've been processing with them for years, and I'm in the high-risk space. So, my account was extremely difficult to get as we are a CBD and Hemp company. I had nothing but a good experience with them. What irritates me is that this site is meant to ONLY encourage negative reviews.
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User's recommendation: Payment Process is great

Ashwath Eue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Current client. Very satisfied with their customer service and services

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I have been using Touchsuite and am very satisfied with their services. Not sure why others have not been. Sorry to read negative experiences, but I find them very good to work with.
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Black R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seminole, Florida

Our business needed a way to accept credit cards

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TouchSuite made it pretty easy to set up a merchant services account for our consulting business. Thanks to their team for the great support!
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User's recommendation: Check your current merchant services statements for extra fees

Zamara Hmx

Bad experience

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We signed up for the merchant service for two month.Still not the equipment that will work for our iPhone.We were told the new equipment is on the way.We decides just to cancel the sevice with them.During two two month,I have three ACH charges that should have charged me.I called every time to get refund back.I finally had enough and decided to cancel the service.The supervisor told me that they are not gonna refund me for the new equipmen,even though it is on the way and knowing I no longer need it. And he also said it is my fault that I regret my purchase.So i am not impressed by their customer service.They are tricky too.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Touchsuite - Review in Software category

I was told today that the hardware and software that Touch Suite sold MBF is no longer compliant as of December 28th and that they dont back that system any longer and yet they will not help me get out of the lease. Touch suite is a sham and i would love to hear from others that i know are having and issue. My email is Leahshair4ya@***.com. I say lets do a class action lawsuite together!
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Reason of review:
Return, Exchange or Cancellation Policy
3 comments
Guest

Same here! Bought it in 2015, paid for it even when my business was closed a now advised it has no updates available!

Guest

Any luck on getting a class action lawsuit going?

Guest

System kept freezing up and dropping sales after 3 months it I gave up. Technician support sent return authorization and now MBF keeps threatening.

They lost the system for a year. Now threats.

BEWARE it's a scam and Touchsuite and MBF point the blame at each other. Touchsuite won't stand behind their product.

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Anonymous

Touchsuite Pos System Review

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Not able to process credit cards in my salon..... beyond furious! And all they can tell me is a need a new system and side terminal.... no other help and all they can say is I need to pay money to fix their problem with system and I won't be able to use my system fully also... anyone else furious about this???!!!!! Class action lawsuit maybe?!
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Reason of review:
Poor customer service
Anonymous

Touchsuite - Pos System Review

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Worst company ever BEWARE!!! Elite system total junk with no support, now their credit card processing doesnt work, over a week without being able to process credit cards.

All they offer is no solutions and im on my own.

I plan on seeing them in court. They are linked with northern leasing company which is a bigger scam company .....

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Reason of review:
Poor customer service
4 comments
Guest

I hate this company and haveven pages of issues and would love to get a forum of us together and go after them. Leahshair4ya@***.com is my email.

Guest
reply icon Replying to comment of Guest-1293771

I'd love to join you! Bought the system in 2015 closed my business, paid for it out right and now being told it has no updates.

Guest

is there anyway I can retrieve my information and schedules of this thing?????? I can not get any help from touch suite.

Guess they know I want to throw this thing out the window.

I changing to a new system and need to get all this information off. HELP HELP PLEASE!!!

Guest
reply icon Replying to comment of Guest-1269341

Get ahold of me I am a consumer of touch suite and want to talk to others that are having issues. Leahshair4ya@***.com I am in California and not sure why it says north Carolina

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Anonymous
map-marker Pompano Beach, Florida

Short Review on October&nbs-04:00;13,&nbs-04:00;2016

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"Stay Away from this company" attention costumers Check your bank statements you could be charging double , liers,they have been taking money out of our account for moths and they always play games saying that they will return the money , but is not true , Atencion layers we no we are no the only ones
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Reason of review:
Problems with payment
Catherina Ozy

Another Highly Pissed off Customer

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Touchsuite - Another Highly Pissed off Customer
Touchsuite - Another Highly Pissed off Customer - Image 2
Touchsuite - Another Highly Pissed off Customer - Image 3
As (owner of City Lights Bar & Grill) inLas Vegas. I have been experiencing major problems with The Touchsuite POS system. I have never witness anything Like this in my 18 years of entertainment and restaurant years. These systems crash a lot during the busy times of my business. It is a challenge getting anyone to respond. This weekend Of April 7-9th 2016, I have called tech support over 20 times seeking Urgent help. My systems have crashed again and I can't get anyone to answer my calls or return phone calls. My Friday and Saturdays are my most profitable days. Most days, I have 150-200 customers at once. This Touchsuite Systems crash and will not reboot again. It wouldn't even allow my Bartenders to ring up orders at all. We had to literally hand write Every customer order. As a result, customers left and my business made no money. This happens every other wknd. I have 3 POS systems and I hate them. Frustration is an understatement. They don't have a problem calling you 10 times a day for 1-day late payments. These are the worst Systems ever. DO NOT BUY ANYTHING FROM THIS COMPANY. Over the duration I've owned Touchsuite systems, I've lost thousands Of dollars in revenue. Sincerely, A Forever Pissed Out Customer from a Rip Off *** Company
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Loss:
$7000
Cons:
  • Not even worthy of 1 star
Reason of review:
Bad quality

Preferred solution: Full refund

2 comments
Acey Bjt

There are other POS systems out there. Tell Touchsuite, via certified mail that due to their lack of service, etc.

you consider any contract you have with them null and void and then find another. But, ask other business owners who they use, etc. Go from there. Take a look at your contract with Touchsuite first and then get some advice from an attorney if it looks like you will have any problems dumping them.

Technology is wonderful when it works. When it doesn't------------

Guest
reply icon Replying to comment of Acey Bjt

Thanks Rollo2016

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Anonymous
map-marker Hackensack, New Jersey

Touchsuite Restaurant Pos System Review

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WORST WORST WORST SERVICE .. Over 3 years and they won't fix the problems with the system . It's not even set the correct way. They never call me back . I call almost every day .. Terrible service .
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Reason of review:
Bad quality
Anonymous
map-marker Carson, California

VERY DISSATISFIED & EXTREMELY UPSET CUSTOMER!!!

Touchsuite - VERY DISSATISFIED & EXTREMELY UPSET CUSTOMER!!!
We are a Mexican Restaurant in California. When we get busy our TouchSuite POS System completely wipes out all of our tables and we are left with a blank screen and pissed off customers waiting on us to get assistance from TouchSuite Tech Support to fix the problem. Unfortunately this happens one too many times and is detrimental to our business as customers get upset not at our system but at us as a business. TouchSuite says they have 24hours service but on many occasions especially on the weekend of April 8-9 we never received a call nor any assistance to resolve this issue. We were left trying to figure it out for ourselves and we lost money this weekend because of the system. We are beyond upset with this TouchSuite Company and will NOT renew our lease with them!!!
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Cons:
  • Customer service nor product
Reason of review:
Poor customer service

Preferred solution: waive fees for gift cards

1 comment
Guest

well, I thought i would look into this system... I'm glad I did.... too many issues for me to deal with...

Rondel Sxs
map-marker Montgomery, Alabama

TouchSuite system terrible the customer service is worse.

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I was told this system was perfect for my salon and had all the application I informed the sales rep I needed. When I received the equipment for my brand new salon I noticed several issues and apps not as promised.

I tried for 2 months to get the bugs fixed with no resolution. The technically support team was excellent at returning my calls and finally realized it was not going to work. I received notification and a return shipping label to return the equipment and i would be cleared from touch suite and the contract. NOT!!

the equipment was not sent to the losing company for a year and now the leasing company is trying to collect $5000 from my salon for a basically new system I never used. Touch suite has promised me for months they have taken care of it and now won't return my calls.

I want to start a class action lawsuit. 334-593-****..

View full review
Loss:
$7000
Cons:
  • Not even worthy of 1 star
  • Customer service nor product
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

No contact from company. No call back.

Devynn Pev
map-marker Swoope, Virginia

Stay away from touch suite

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DO NOT MAKE THE SAME MISTAKE I DID! My name is Alex Giampietro i own a full service restaurant. I had touch suite they are the worst nothing but problems. The list is endless. You can call me at my restaurant Garlic Knot 954-671-**** that is how strongly i feel about you not making the same mistake i did. They will promise the world and never deliver.The system has so many bugs and limitations. The deliver function is so out dated.The mapping function does not work. There are holes in the system that allows thief which I found out the hard way. I ending up having two people arrested for stealing because the system allow them too.
View full review
Loss:
$25000
Reason of review:
Poor customer service
1 comment
TouchSuite

Dear Alex, TouchSuite sincerely apologizes for the issues that you have experienced with our Restaurant point of sale system. We certainly understand how frustrating this is.

We offer free support to customers that are processing with us but it looks like you're using another merchant service provider and we cannot assist you with those merchant concerns. If you would like to further discuss or want this clarified one again please contact us at 844-659-0830.

Anonymous
map-marker Alafaya, Florida

Stay AWAY

There hardware is decent, there Operations Department and customer Technical support is very helpful. I spoke to the CTO (totally worthless), I called back and spoke to the Director of IT (nice guy) helped he. I could turn back the clock I would not walk away I would RUN!!! Please do yourself a favor stay away. Trey are a very dishonest company. They say they are growing and going through some pains that are associated with this, another lie. None of their products are completed, they are the true masters of Band-Aids. do not wais your time trying to get help, but try then RUN.
View full review
Reason of review:
Bad quality
1 comment
TouchSuite

Dear TouchSuite Customer, TouchSuite sincerely apologizes for the issues that you have experienced with our products and services. We understand that you've spoken with some members of our executive team and hope they provided you with a solution for you.

We certainly understand how frustrating this is. Please contact us at 844-659-0830 to rectify any pending issue; we hope to assist you as best we can.

Anonymous
map-marker Talladega, Alabama

Other Product Review

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Have had it over a year and not been able to use it it is a piece of cap service is no good ND I want the to take it back are resolve the problem
View full review
Reason of review:
Bad quality
Anonymous
map-marker Talladega, Alabama

Touch Suite Salon Software Review

I got the touch swet for my salon and have not been able to use it at all but they keep telling me i have 2 more years on lease but got my paper work out ran out March this year nonething but lies no more money from me and i am turning it over to my attorny some one needs to get behind this i want all my money back and they can have this peace of *** pissed
View full review
Reason of review:
Poor customer service

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