Nitro, West Virginia
Not resolved
1 comment

NO ONE TAKES RESPONSIBILITY FOR THIS PRODUCT!!!After too many issues to describe...

I called and was directed to customer service agent after customer service agent of whom I could barely understand a word that they were saying... much less get the answers or help that I required. Finally I was directed to someone "in Charge"... I could understand him perfectly, especially when he told me to "just buy a mouse" to get the screen to respond!!!

No Thank You... defeats the purpose of "touchscreen"... not to mention the way in which he screamed at me over the phone! I was appalled!

Unprofessional and disrespectful and they tell one lie after another... I was then directed to the leasing company to just return it, they told me that Touchsuite had to handle that issue... in turn, Touchsuite told me that the leasing company dealt with that issue, SO, ONCE AGAIN, i WAS DIRECTED BACK TO THE SAME MAN WHO YELLED AT ME, and, he then proceeded to tell me the only way he knew for me to get rid of this faulty equipment (faulty being my description) was to find someone to take over my lease... SERIOUSLY????

NO WAY WOULD I DO THAT TO ANYONE! his resolution was to pass my problem on to another unsuspecting business owner... So, who actually handles the cancellation of the lease and return of the equipment??? It's a mystery, because it is sitting, untouched, on our reception desk...


Reviewer is in unhappy mood. This person stated that there is a room for improvement of not even worthy of 1 star and any aspect of the customer service. Please immediately contact the author of this review to discuss not as described of staff and associated monetary loss in the amount of $6000. Touchsuite needs to "i want nothing more than to ship this equipment back to the company, be released from my lease and any obligations, financial and credit, be dissolved at once, prorated back to the date that i tried to get this resolved" according to poster's claims.

Other people also mentioned staff in their reviews. You may find this information helpful for further shopping at Touchsuite.

Had an Experience with Touchsuite?

Write a review


Terms of Service
Post Comment
Boca Raton, Florida, United States #1076179
Touchsuite Verified Representative

Dear kimreed1968, TouchSuite sincerely apologizes for the multitude of issues you've encountered.We certainly understand how frustrating this is.

Plus, we deeply regret the behavior of our staff and hope this could be rectified.

Please contact us at 844-659-0830 to answer any of the questions you may have.We hope to assist you as best we can.

You May Also Like

Spywhizz - SCAM ALERT Spywhizz "Spywhizz a total scam do not answer once you pay your money a fraud business do not deal with Spy whizz waste of time and money they spywhizz should not..." Read more Nova Development - Wanted me to pay $50 for a "$39.99 value" "free bonus" offer. Nova Development "I bought a new HP printer. When I opened the box, there was a flier for an "Office Sssentials 3" download, a $39.99 value. I read the instructions on the..." Read more Baanyan Software Services - Review in Software category  from Edison, New Jersey Baanyan Software Services "Baanyan Software Services is a criminal organization run by Raghu Daripalli. He lures fresh graduates on OPT and gullible Software Engineers from India only to turn them into indentured laborers..." Read more Malwarebytes - Advertise for $12.99, charge credit card for $59.99 Malwarebytes "I clicked on the offer "Malware bytes 1 year $12.99, gave them my credit card information, then checked the invoice the said I was charged $59.99. I contacted them immediately..." Read more Seniorpeoplemeet And Ourtime - Bad experiences Seniorpeoplemeet And Ourtime "Someone Hijacked my count All of my profile Identity profile was erased someone else's Profile picture was in my place and all my photos uploaded disappeared. I want answers to..." Read more Reebok Dealer Reebok " - Internet Reebok supplier Asanadealers, took an order from me for Reebok Crossfit Nanos 6.0 shoes over the internet which were paid for in advance. They sent me a..." Read more Lazada Malaysia - Please solve this or should i get legal advise from lawyer? Lazada Malaysia "Order no. 335567535 placed on 10/sept/2017. Received confirmation email. Without any noticed 9days after got email from lazada on 19/sept/2017. Then i make an online chat with customer service on..." Read more Ctrip - Overcharged in Airfare Ctrip "Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website). When I downloaded the receipt from..." Read more