Nitro, West Virginia
Not resolved
1 comment

NO ONE TAKES RESPONSIBILITY FOR THIS PRODUCT!!! After too many issues to describe...

I called and was directed to customer service agent after customer service agent of whom I could barely understand a word that they were saying... much less get the answers or help that I required. Finally I was directed to someone "in Charge"... I could understand him perfectly, especially when he told me to "just buy a mouse" to get the screen to respond!!!

No Thank You... defeats the purpose of "touchscreen"... not to mention the way in which he screamed at me over the phone! I was appalled!

Unprofessional and disrespectful and they tell one lie after another... I was then directed to the leasing company to just return it, they told me that Touchsuite had to handle that issue... in turn, Touchsuite told me that the leasing company dealt with that issue, SO, ONCE AGAIN, i WAS DIRECTED BACK TO THE SAME MAN WHO YELLED AT ME, and, he then proceeded to tell me the only way he knew for me to get rid of this faulty equipment (faulty being my description) was to find someone to take over my lease... SERIOUSLY????

NO WAY WOULD I DO THAT TO ANYONE! his resolution was to pass my problem on to another unsuspecting business owner... So, who actually handles the cancellation of the lease and return of the equipment??? It's a mystery, because it is sitting, untouched, on our reception desk...


Reviewer is in unhappy mood. This person stated that there is a room for improvement of not even worthy of 1 star and any aspect of the customer service. Please immediately contact the author of this review to discuss not as described of staff and associated monetary loss in the amount of $6000. Touchsuite needs to "i want nothing more than to ship this equipment back to the company, be released from my lease and any obligations, financial and credit, be dissolved at once, prorated back to the date that i tried to get this resolved" according to poster's claims.

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Boca Raton, Florida, United States #1076179
Touchsuite Verified Representative

Dear kimreed1968, TouchSuite sincerely apologizes for the multitude of issues you've encountered. We certainly understand how frustrating this is.

Plus, we deeply regret the behavior of our staff and hope this could be rectified.

Please contact us at 844-659-0830 to answer any of the questions you may have. We hope to assist you as best we can.

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