Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Privacy and Data Security

As (owner of City Lights Bar & Grill) inLas Vegas. I have been experiencing major problems with The Touchsuite POS system. I have never witness anything

Like this in my 18 years of entertainment and restaurant years.

These systems crash a lot during the busy times of my business.

It is a challenge getting anyone to respond. This weekend

Of April 7-9th 2016, I have called tech support over 20 times seeking

Urgent help. My systems have crashed again and I can't get anyone

to answer my calls or return phone calls.

My Friday and Saturdays are my most profitable days. Most days, I have 150-200 customers at once. This Touchsuite Systems crash and will not reboot again. It wouldn't even allow my Bartenders to ring up orders at all. We had to literally hand write

Every customer order. As a result, customers left and my business

made no money. This happens every other wknd. I have 3 POS systems and I hate them.

Frustration is an understatement. They don't have a problem

calling you 10 times a day for 1-day late payments. These are the worst


Over the duration I've owned Touchsuite systems, I've lost thousands

Of dollars in revenue.


A Forever Pissed Out Customer from a Rip Off *** Company

This reviewer shared experience about bad quality and wants this business to issue a full refund as the author lost $7000. The author is overall dissatisfied with Touchsuite and uploaded picture s. The most disappointing about touchsuite restaurant pos system from Touchsuite was not even worthy of 1 star Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Touchsuite.

Check out the best and the worst companies in Software category for more informed decision or compare Touchsuite to other companies on our site.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

There are other POS systems out there. Tell Touchsuite, via certified mail that due to their lack of service, etc.

you consider any contract you have with them null and void and then find another. But, ask other business owners who they use, etc. Go from there. Take a look at your contract with Touchsuite first and then get some advice from an attorney if it looks like you will have any problems dumping them.

Technology is wonderful when it works. When it doesn't------------

to rollo2016 #1142108

Thanks Rollo2016

You May Also Like