Touchsuite - Another Highly Pissed off Customer

As (owner of City Lights Bar & Grill) inLas Vegas. I have been experiencing major problems with The Touchsuite POS system. I have never witness anything

Like this in my 18 years of entertainment and restaurant years.

These systems crash a lot during the busy times of my business.

It is a challenge getting anyone to respond. This weekend

Of April 7-9th 2016, I have called tech support over 20 times seeking

Urgent help. My systems have crashed again and I can't get anyone

to answer my calls or return phone calls.

My Friday and Saturdays are my most profitable days. Most days, I have 150-200 customers at once. This Touchsuite Systems crash and will not reboot again. It wouldn't even allow my Bartenders to ring up orders at all. We had to literally hand write

Every customer order. As a result, customers left and my business

made no money. This happens every other wknd. I have 3 POS systems and I hate them.

Frustration is an understatement. They don't have a problem

calling you 10 times a day for 1-day late payments. These are the worst


Over the duration I've owned Touchsuite systems, I've lost thousands

Of dollars in revenue.


A Forever Pissed Out Customer from a Rip Off *** Company

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Privacy and Data Security
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Not even worthy of 1 star
    • Just horrible business

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
Product or service
Touchsuite Restaurant Pos System
Review category
review #826792 by

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Apr 09 #1142057

There are other POS systems out there. Tell Touchsuite, via certified mail that due to their lack of service, etc. you consider any contract you have with them null and void and then find another. But, ask other business owners who they use, etc. Go from there. Take a look at your contract with Touchsuite first and then get some advice from an attorney if it looks like you will have any problems dumping them. Technology is wonderful when it works. When it doesn't------------

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Apr 09 #1142108

Thanks Rollo2016

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