We are a Mexican Restaurant in California.When we get busy our TouchSuite POS System completely wipes out all of our tables and we are left with a blank screen and pissed off customers waiting on us to get assistance from TouchSuite Tech Support to fix the problem.
Unfortunately this happens one too many times and is detrimental to our business as customers get upset not at our system but at us as a business. TouchSuite says they have 24hours service but on many occasions especially on the weekend of April 8-9 we never received a call nor any assistance to resolve this issue.
We were left trying to figure it out for ourselves and we lost money this weekend because of the system.We are beyond upset with this TouchSuite Company and will NOT renew our lease with them!!!
Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service nor product. Please immediately contact the author of this review to discuss poor customer service of touchsuite restaurant pos system. Touchsuite needs to "waive fees for gift cards" according to poster's claims.